SOLYAIRES INTERNET COSTA TROPICAL

 

Frequently asked questions:

What does it cost for the equipment ?
€89 inclusive of VAT. This includes a small discrete Antenna/router which is supplied as a DIY kit. once fixed outside your property with 'Line Of Sight' to one of our repeaters. A single network cable connects this device to your PC or Laptop via a standard LAN connection. Once connected, no software or dial up required. Simply turn on the computer and open your web browser.
Will I own the equipment?
Yes the equipment belongs to you. (after min.12 month)

Is there a connection fee? No there is no connection fee for the first registration of your equiments.

The reregistration fee is € 49,- per equipment.


Wifi?
Optional indoor wifi access points are available from us, They are ready to simply plug in to the outdoor router,they cost €49.00 .
What is the monthly fee and will I have to pay anything extra?
For long term users the cost is €29.00 per month inclusive of IVA and that's the total. No additional charges for connection time or data. Data has no limit in terms of how many Mb or Gb (fair usage applies)
What speed internet do you offer?
Our standard rate offers connections of up to 3Mbps Often at quieter times many customers experience faster speeds. The truth is we offer the best available speed when possible. Like ALL ISP's its impossible to guarantee speeds all the time.
How do I pay the monthly fee?
We can take most methods of payment (Pay Pal included (extra paypal fees)) but we prefer a standing order. As the price is fixed you ask your bank in Spain to pay the set amount into our account on the 1st of each month. This is the safest most secure way. Unlike direct debit, you have control over the amount and can start and stop the payments at will.
What If I leave or go home for a while. Do I still pay the monthly fee?
However if you are away for a long periods, spending less time in Spain, we recommend our PayGo option.
How do use PayGo if I'm not here all the time?
We offer our PayGo system to those users that frequently come to Spain but do not live here all year around. When you first turn on you PC or Laptop and connect to our equipment, any web request will be diverted to our online PayGo login page  You must be connected to our network with our equipment for the payments to work . Here you can select from many options: daily, weekly or monthly access. Once you select an option you will need to complete a small online form for our accounts. Next you will be sent to the Pay pal web site where you can use a credit or debit card or use an existing Pay pal account to pay. Payments are processed instantly and full access to the internet will be available as soon as payment is processed. Pay Pal offers a safe and reliable method to pay. We can also accept bank transfers or cash payments and upon receipt of payment we will unlock your conection, using  this option will incure an extra charge of € 5,- handling fee per payment.

If I move can I take it with me?
Yes providing you move to an area covered by our service. However if the equipment belongs to you so you may be able to use the equipment with another provider.(after min.12 month)

Can i use services like outlook express or windows live mail ect?

Yes you will need to set your outgoing smtp server to: smtp.it-live.co.uk , no password or ssl.

Can i download or upload large files without getting affected by the fair use policy ?

Yes you can use the system without any restriction from 23-7 o'clock GMT

 i change the equipments password and settings ?

You are allowed to change the password and settings, in case of cancelling the contract (before 12 month) the equipment will need to have the settings and original password back on. In case of the need of reprogramation of these settings a handling charge of €49,- a plies.

Are you regulated or registered with any authorities bodies?

Yes we are registered with the Spanish CMT. (Equivalent of OFCOM in the UK)  We also have our tax papers available for inspection. Registered as a valid autonomous business here in Spain since 2003 NIF X-1975766-C